The USB-C DEX Cable is used by route drivers in the grocery and vending machine industries. It provides a way to connect a USB-C iPad to a vending machine or to a grocery store’s computer system for direct store delivery (DSD).
The USB-C DEX Cable is “Made for iPad” (MFI) certified.
If your Redpark cable is not working properly try these troubleshooting steps below.
Power your iPhone OFF and then ON again. (Do not simply put the iPhone to sleep. Power it completely OFF and then ON.)
If the problem continues to exist…
Confirm that your iPhone/iPad detects the cable:
If the iPhone IS detecting the cable:
Check whatever app you are using to make sure that the communication settings (baud rate, parity, etc.) are properly configured. Check with the app developer if you have questions about the proper configuration.
If the iPhone is detecting the cable and the communication settings are correct but you are still experiencing a problem — perhaps the cable has developed a short in its wiring. If the cable is within the one year warranty please return the cable to Redpark to be tested.
If the iPhone IS NOT detecting the cable:
If you choose to email Redpark for assistance, please email “email@example.com”.
Yes. Please download the Serial SDK from the Developers page. If you are interested in developing an Android app please contact Redpark.
iOS 14 or later
Open the “Settings” app on your iOS device. Select “General”, then “About”. If the cable is detected by the iPhone, “USB-C DEX Cable” will appear in the list.
Once you have located the USB-C DEX Cable in the “Settings” App, select the USB-C DEX Cable to view its parameters.
Check with the developer of your Android app to see if their app supports the USB-C DEX cable. (If the app has not been revised to support our cable then the cable will not work with an Android tablet.)