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If you suspect that your Redpark cable or adapter is not working properly try these troubleshooting steps below. (Please note that additional product specific troubleshooting information may be included in the Frequently Asked Questions (FAQ) section of the individual product pages on this website.)
Power your iPhone OFF and then ON again. (Do not simply put the iPhone to sleep. Power it completely OFF and then ON.)
If the problem continues to exist…
Confirm that your iPhone detects the cable:
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Please be sure to identify the Redpark product you are using